Reference

luna99 Privacy Policy for Your Account

Your account data stays tied to the details you provide, and our Privacy Policy explains each use in plain terms.

Account dataCookie choicesWallet recordsPolicy requests
Explore Our Lobby Read FAQ
luna99 luna99 Privacy Policy for Your Account
REQUEST HELP SAFELY

Three Ways To Ask About Privacy

A clear request path helps you ask about your Privacy Policy rights without sending sensitive details into a public channel. Start from the support route connected to your account, describe the data question, and keep your phone number ready for verification. If your access began in Surabaya or another Indonesian location, mention that context so we can apply the correct local-law wording.

Team online

Account request

Use the support path linked to your account to ask for a copy, correction or explanation of personal data. We check account ownership before discussing records connected with your phone number.

Wallet query

For DANA, OVO, GoPay or QRIS records, include the payment rail and transaction date. This helps us locate the correct reference while limiting the amount of wallet data shared in the reply.

Access concern

If a phone verification step blocks account access, describe the device path and the exact message shown. We use that detail to separate an access issue from a Privacy Policy request.

SIX DATA PRACTICES

Account Security Across Mobile Devices

We keep this Privacy Policy practical by linking each data use to an account action you can recognise. Phone verification, wallet status checks and cookie controls each serve a different purpose.

Collection

We collect details you submit during account opening, including contact data used for phone verification. We avoid asking for unrelated details when a request can be handled with your account phone number.

Payment records

DANA, OVO, GoPay, QRIS, bank transfer and virtual account references may be stored with status and timing data. These records help match wallet activity with the correct account.

Cookies

Cookies can help remember a session and support the mobile path from login to the lobby. Your browser settings can control cookies, although changing them may affect account access features.

Account security

Phone verification is used before account access, while device and session signals can help identify unusual login activity. We do not ask you to place account credentials in a public support message.

Retention

We keep personal and payment records for as long as needed for the stated purpose, account security or a legal requirement. When retention is no longer needed, the record can be removed or de-identified.

Your requests

You can ask how your data is used, request a correction or ask whether eligible records can be removed. Send the request through account support so we can confirm ownership first.

Six Privacy Policy Questions Before Registration

These Privacy Policy answers cover the questions we expect before you open an account or return from a mobile device. They explain the account step, wallet records, cookies, retention and request route without mixing policy language with unrelated lobby content. If your question involves eligibility or location, remember that access depends on local law.

The luna99 Privacy Policy covers account details, phone verification, cookies, device sessions, payment references and requests about your data. It applies when you access the service from Indonesia where local law permits.

Phone verification helps confirm that the account belongs to you before access is provided. We use the submitted number for that account step and may check it when handling a data or access request.

Yes. The policy covers transaction references, timing and status details linked with DANA, QRIS, OVO, GoPay, bank transfer or virtual account activity. We use these records for matching, security and support.

You can request a copy, explanation or correction through the support path connected to your account. Include your account phone number and the specific record involved, then complete ownership checks before we respond.

Cookies can keep your session active and support the mobile route from login to the lobby. Browser controls can restrict them, but some account functions may not work as expected after those changes.

We retain payment data only while it supports the stated account, security or legal purpose. DANA, OVO, GoPay and QRIS references may remain while a status question or valid requirement still applies.

Use the account support path rather than a public message. Explain whether you need access, correction, deletion or clarification, and provide the account phone number so we can verify ownership safely.

Related Pages

luna99 Indonesia Access guide Andar Bahar About Us Account information